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CXFuel™

Fueling CX Success With Data Integration

Integrations Hub

Connecting to Existing Systems

CX data is most powerful when it extends its own boundaries — when it flows freely to and from the enterprise systems that drive decision-making and frontline behaviour. That’s why our CXFuel™ integrations framework was designed to amplify your CX success — whether that’s by developing your own integrations, leveraging partner integrations, or taking advantage of our growing list of plug-and-play connectors. In fact, MaritzCX customers have access to our Integrations Hub to purchase pre-built connectors that link CX data to common enterprise systems, including these:

Identify issues quickly, assess next steps, and use workflows to create, assign, and manage at-risk cases for the Salesforce

Export CX insights from across the organisation into dashboards and data visualisation tools for line of business owners to view and make comparisons.

Supercharge your marketing automation efforts by utilising behavioural and attitudinal data, straight from the source.

APIs

Transcending the Platform

Use MaritzCX Application Programming Interfaces (APIs) to add specific CX capabilities to a wide range of commercial or in-house applications for simple access to data.

Survey Management

Automate the survey process by feeding recipient information into the enterprise system after a transaction or other triggering event.

Case Management

Identify, automate, and kick-off your case management process to remediate problems.

Survey Response

Extract all survey responses from the platform and feed them into your custom applications for reporting.

Developer Portal

Everything Needed to Build Integrations

Our flexible architecture and a robust developer portal, CXFuel, includes API documentation, sample scripts, and a mobile SDK that makes it easy to embed surveys in mobile apps.

Partners

Collaborating with a Purpose

Finally, take advantage of a robust ecosystem of technical integration partners offering complementary products and services. Many of these partners build their own connections with the MaritzCX platform, bringing direct customer insight anytime it’s needed.

File Transfer Tools

In some situations, it makes the most sense to simply import and export CX data from the MaritzCX platform using a file transfer process. MaritzCX makes that process easy and straightforward by allowing you to export and import data in a variety of industry standard formats.

Formats Supported:

  • Flat (CSV, SCSV, Pipe)
  • PowerPoint
  • SPSS
  • Excel
  • PDF
  • Word
  • Image

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