Experience Forum NYC 2019 is a FREE event! Seating is limited. Register today.

THE FUTURE OF

EXPERIENCE

INSIGHT:

A 2020 VISION

The Grand Hyatt • NYC

Wednesday, December 11, 2019

THE FUTURE OF

EXPERIENCE

INSIGHT:

A 2020 VISION

The Grand Hyatt • NYC

Wednesday, December 11, 2019

Winning at the Experience Economy is Easy, If You Know How

Discover how you can create customers for life with best practices, case studies, and thought leadership from top practitioners and experts. The Experience Forum 2019 New York is produced and hosted by MaritzCX – a global leader in experience technology and services – and is for anyone leading research, operations, customer and patient experience teams, and leading or involved with voice of the customer, employee or patient teams.

This one-day, complimentary event is designed to provide you with concise information, inspiration, practical advice and networking opportunities to help you start achieving success immediately. Attend the group morning sessions, the afternoon breakout sessions and social networking during meals and breaks – and invite your colleagues to attend with you. Seating will be limited, so register now to lock in your place at Experience Forum 2019 New York!

Winning at the Experience Economy is Easy, If You Know How

Discover how you can create customers for life with best practices, case studies, and thought leadership from top practitioners and experts. The Experience Forum 2019 New York is produced and hosted by MaritzCX – a global leader in experience technology and services – and is for anyone leading research, operations, customer and patient experience teams, and leading or involved with voice of the customer, employee or patient teams.

This one-day, complimentary event is designed to provide you with concise information, inspiration, practical advice and networking opportunities to help you start achieving success immediately. Attend the group morning sessions, the afternoon breakout sessions and social networking during meals and breaks – and invite your colleagues to attend with you. Seating will be limited, so register now to lock in your place at Experience Forum 2019 New York!

KEYNOTE SPEAKER

Tali Sharot

Professor of Cognitive Neuroscience (University College of London)

Award-winning author: Best Book of 2017, Forbes

Tali Sharot is a professor of cognitive neuroscience in the department of Experimental Psychology at University College London. She received her Ph.D. in psychology and neuroscience from New York University. Dr. Sharot is known for her research on the neural basis of emotion, decision making and optimism.

Sharot won the British Psychological Society Book award for 2014 (for The Optimism Bias) and 2018 (for The Influential Mind). She has been described as “one of the top female scientists in her country” listed as one of the 15 exemplary female Israeli-born scientists alive. Her TED 2012 talk has been viewed over 2 million times.

In 2017 her book The Influential Mind: What the Brain Reveals About Our Power to Change Others was published highlighting the critical role of emotion in influence and the weakness of data. It was selected as a Best Book of 2017 by Forbes, The Times UK, The Huntington Post, Bloomberg, Greater Good Magazine, Inc., Stanford Business School among others.

2019 FORUM SPEAKERS

Mike Sinoway

President & CEO

MaritzCX

Charlotte Blank

Chief Behavioral Officer

Maritz

Dan Cantrell

Head of CX,

FCA Fiat Chrysler Automobiles

Tara Oglesby

Vice President of Customer Experience,

Ameren

Ken Zimmerman

Founder and CEO

Chateaux

Kelly Vowels

SVP, Customer Experience

Wells Fargo

Jason Macedonia

VP, Healthcare & Patient Experience

MaritzCX

John Lewis

Consumer Insights Lead, Customer Experience and Analytics

U.S. Cellular

Scot Marcotte

Chief Technology Officer

Buck

Stacy Bolger

VP, Employee Experience

MaritzCX

Marc Seguin

CX Insights Lead,

FCA Fiat Chrysler Automobiles

Aaron Fransen

VP, Financial Services

MaritzCX

Katiee Quinn

Senior Account Executive,

Maritz Motivation

Gavin McMahon

Founding Partner,

fassforward

Jackie Lorch

Vice President, Global Knowledge Management

Dynata

Carter Ahl

Director, Northeast Growth

BUCK

Doug Naegelen

Customer Success Director

MaritzCX

Carl Wong

Co-founder and CEO

LivingLens

Betsy Woods Brooks

Principal, Engagement

Buck

AGENDA

Experience big picture thinking and practical recommendations to help you move your Customer Experience (CX), Employee Experience (EX) or Patient Experience (PX) program forward or as you develop a new program.

Customer Experience Breakout Track

In these sessions, discover how your peers and industry thought leaders create breakthrough customer and employee experiences. Turn your customers and employees into loyal fans who stay with you longer, spend more, and tell friends.

Patient Experience Breakout Track

In this session, discover how to amplify your healthcare survey programs with modern technology and research to create elite experiences for today’s modern patients. Break the mold of your current survey program to identify more impactful improvements that enhance the patient journey, improve scores and reimbursements, and drive positive patient outcomes.

THE VENUE

The Grand Hyatt New York
at Grand Central Station

109 East 42nd Street at Grand Central Terminal, New York City
Wednesday, December 11, 2019

WHO SHOULD ATTEND?

Experience Forum is the perfect event for anyone involved in driving exceptional experiences for customers, employees, and/or patients.

Sponsors

MaritzCX is customer experience (CX), employee experience (EX) and patient experience (PX) management for big business. High-value experience programs are critical for every organization. We combine experience software, data and research science, deep vertical market expertise, and managed program services to help accelerate client success. Experience programs that are most impactful drive the right kind of actions throughout the company and support a strong business case. MaritzCX seeks to partner with companies that insist on effective and high-ROI experience efforts. Our customers include global brands from the Automotive, Financial Services, Travel & Hospitality, Consumer Technology, Patient and Healthcare, Telecom, Retail, B2B, Energy and Utilities industries.

Buck is an integrated HR and benefits consulting, administration, and technology services provider. We’re focused on helping our clients realize the best organizational performance for their business while driving positive health, wealth, and career outcomes for their people. Driven by best-in-class technology and leading analytics capabilities, our consulting solutions, and easy-to-use administration platforms are helping the world’s most forward-thinking companies re-envision and re-design the way that employees and members work and live.

For more than 30 years, Chateaux has been developing self-service, analytical thinkers and transforming organizational operations. We provide technology-enabled business solutions that help clients drive strategic and operational impact through our expertise using our Define. Design. Deliver.℠ methodology, we provide high-quality corporate information to mid-size and enterprise organizations. Our team of talented technology consultants help organizations overcome business pain-points and deliver positive results. We maintain strong alliances with leading technology partners, which enables us to provide customized solutions for each and every client.

Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising.

Through our training and coaching, we develop agile leaders, address culture challenges, and improve the customer and employee experience. Help leaders effectively manage people, improve results and navigate the social system in your company. Build credibility, communicate effectively, and present a compelling story. Increase customer satisfaction with engaged and empowered employees.

LivingLens is the friendly tech that enables better, richer insight and great business impact. We work in partnership with the world’s best brands, Insight & CX specialists and technology businesses to turn video (and other multimedia) into valuable data and insight. We have plenty of cool tech, but we don’t believe in tech for tech’s sake, we are laser-focused on making our client’s lives easier and more insightful. We’re passionate about video and our team are always on hand to help you get maximum value from your projects. We help you to tell consumer stories that drive change.

Ball-Motivation_Horiz-color

Maritz Motivation helps companies drive growth by forming actionable insights that release the untapped potential of any company’s most valuable asset – their people. Our customer loyalty, employee engagement and sales/channel incentive programs enable people to establish and extend themselves through their companies, careers or favorite brands. Today, more than 400 million people participate in our clients’ programs representing industries that include hospitality, manufacturing, healthcare, automotive and financial services. Maritz Motivation’s unparalleled industry experience, decades of behavioral science research and proprietary approach to data allow us to move past just describing and diagnosing vulnerabilities; it enables us to prescribe solutions and predict growth that motivates human performance like no other company in the world. For more information, visit www.maritzmotivation.com.

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MaritzCX

MaritzCX