The CX industry is speeding into a new decade following ten years of amazing progress. It wasn’t long ago that practitioners spent their days educating and clarifying the difference between customer service and customer experience, identifying the right technologies to implement, building their teams, establishing CX governance, and stressing out over how to prove CX program ROI. We’ve come a long way. CX programs have evolved, but the evolution can’t stop.
Join MaritzCX’s Stacy Bolger, VP, Employee Experience, for this webinar as she offers research-backed strategies on how to ensure your CX program keeps up with the accelerating pace of progress. Stacy examines the increasing importance of integrating employee experience, building a holistic VoC program, and empowering your program’s ROI.
Don’t miss it!
Here’s what you’ll learn:
- What capabilities a holistic CX program requires
- CX’s missing link (hint: they live within your organization)
- The people you need on your side to continue driving CX program ROI