Join Nick Mercurio on September 3rd at 1pm ET for the webinar, Taking the “Mystery” out of Mystery Shopping. During this event, Nick provides an overview of mystery shopping and how this practice can best be leveraged as a tool in your Customer Experience management toolkit. He dispels some common myths about the methodology, provides tangible best practices, and delivers real-life case studies aimed at helping you maximize your program’s value. Nick also explains how to incorporate mystery shopping into your comprehensive CX strategy.
- Ensure mystery shopping aligns with your organization’s strategic and CX initiatives
- Bring attention and awareness to the program with stakeholders that matter
- Incorporate incentives into the program to make it more effective
- Understand how to operationalize and take action on mystery shop results
- Focus and set program goals aimed at driving better business outcomes