There is a lot of conversation today about the best way to measure customer loyalty and how companies can effectively measure the experience they deliver. Should you use just one metric? Ask just one survey question? What is the most effective way to use the Net Promoter Score (NPS)®? Are you ready for NPS?
Join Joe Wheeler, Executive Director of The Service Profit Chain Institute on Thursday, October 1st to learn the Six Steps to Flawless NPS Implementation. He will share a comprehensive model for NPS implementation based on the best practices of firms that have achieved powerful results from NPS.
Joe offers practical advice on how to:
- Apply 6 proven steps for NPS implementation for both novice and mature practitioners
- Take immediate action to improve your NPS score in the short term
- Embed NPS into your organization’s management system to ensure maximum impact
This webinar is beneficial for CX practitioners, line of business leaders and managers, and others responsible for ensuring your organization can measure the results of your work to improve the customer experience and grow engagement and loyalty. After the webinar participants will be given access to a comprehensive online assessment to help identify your level of organizational readiness for an NPS implementation.
Our Presenter: Joe Wheeler, Executive Director of The Service Profit Chain Institute and has worked with dozens of clients including AT&T, CA, Equinix, PayPal, and other organizations that have achieved powerful results from NPS implementation.
*Note: Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of a customer to recommend a company’s products or services to others. It implies a customer’s overall satisfaction and loyalty with a company.
NPS is a trademark of Bain & Company, Satmetrix Systems and Fred Reichheld