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Not All CX Programs Are Created Equal

Thu, Nov 12, 2015, 10 AM ET / 1 PM ET

CX Evolution Study Reveals the Positive Impact of a Holistic CX Program

Organizations that are holistic in their CX program implementation have experienced as high as 91% year-over-year net financial improvement and 86% net customer retention improvement.
–CXEvolution study, 2015

Is your customer experience (CX) program floundering? Are you unsure where to start or what to do next? Join us for the unveiling of the results from our CXEvolution global maturity study.

We spoke with over 1,900 people around the world about their efforts and opinions regarding their customer experience work and programs. And we would like to share our insights with you into what the companies are saying and doing and why some of them are more successful than others in their CX efforts.

The truth is, all CX programs are not created equal. Measurement alone, one survey in one organization will not get you there. The study reveals 77% of CX professionals believe their CX efforts are not “very successful” in improving business outcomes. With the billions of dollars spent on CX annually, the question of ‘why’ certainly enters the forefront of everyone’s mind.

Join us to learn more about the CXEvolution global study results, why Not All CX Programs Are Created Equal, and what steps you can take to improve your CX program.

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