According to Gartner, most companies plan to differentiate themselves on the basis of customer experience, and will collectively spend over $8 billion dollars on improving customer experience by 2019. The problem is that 72% of CX pros don’t feel they’re driving sufficient business results with those investments.
Join MaritzCX and Protiviti for a customer experience event that will give you practical solutions to the challenge of misaligned CX intentions and lackluster business results—and concrete steps to put your organization on a more productive path.
Featured experts will share the latest:
- CX vision and strategy, best practices, and research
- Trends in data collection, social CX and predictive analytics
- Ways to accelerate your CX maturity and the ROI of your CX investments
- How to take action to affect real behavior and culture change in your customer retention activities