Save the Date!
We’re getting together at The Gage — an iconic Chicago restaurant — where you’ll have the opportunity to network with CX peers, enjoy a fantastic lunch, and most importantly, learn how to improve your CX program. It promises to be a great time. We’ll be greeting our guests beginning at 11:30am, followed by a sit-down lunch and a brief, MaritzCX and West Monroe Partners presentation on how you can assess, maximize, and ultimately, evolve your CX program.
Come join this special event!
|When:||Thursday, April 7, 2016
11:30am – 1:30pm
|What:||MaritzCX and West Monroe Partners Lunch and Learn|
24 S. Michigan Ave.
Chicago, IL 60603
*Valet parking available ($25) at the University Club, 76 E Monroe
(Validation for University Club parking only. Please bring University Club claim ticket with you.)
More about the Presentation
Practical CX Ideas You Can Use Today
Whether you’re just getting started with your CX efforts or you have a well-developed CX program, customer experience experts, Michael Allenson of MaritzCX and Mike Rowland of West Monroe Partners, will provide tips to help your business improve customer satisfaction and loyalty. During this presentation, these two experts will share elite techniques to help you achieve short-term financial results and lay the foundation for long-term customer retention and business success.
Attend this event and learn how to:
- Easily and instantly analyze and assess your organizations CX efforts (a link to an online self-assessment will be provided prior to the event)
- Identify customer-focused actions that make a difference and place emphasis on them in your program
- Drive greater organizational focus, alignment and commitment with linkage analysis
|Michael Allenson is a Senior Strategic Consulting Director with MaritzCX. Michael helps companies understand how they can design and implement CX management programs that improve the customer experience while also driving the growth of their businesses. For the past 25 years, he has consulted with companies on strategic marketing, the customer experience, and consumer behavior.|
|Mike Rowland is a Director in West Monroe Partners’ Customer Experience practice, specializing in digital solutions. He has more than 15 years of experience in digital strategy, innovation, management, and measurement. Mike is a thought leader and frequent speaker on the topics of interactive marketing, social media, collaboration, and analytics.|