We'll just need a little more information in order to optimize our services and communications for you:

We'll just need a little more information in order to optimize our services and communications for you:

Taking the “Mystery” out of Mystery Shopping

Wed, Jan 27, 2016, 1 PM ET

Join us for a sneak peek at CXEvolution, a revolutionary approach to evolving your level of CX maturity—and experiencing the business benefits that accrue along the way.

As a current MaritzCX customer, you are receiving an advanced view of this groundbreaking approach to customer experience. We’re introducing a practical framework for catapulting your CX program forward that starts by measuring where you are today. The framework then helps you create a CX roadmap quantitatively proven to enhance business outcomes. CXEvolution encompasses a maturity model, a series of assessments that measure performance in 14 CX competencies, and a prescriptive set of solutions that will take your organization to the next level of CX maturity.

In this webinar, we will:

  • Introduce you to the free online assessment
  • Show you how to map your CX efforts to clear business benefits
  • Explain how to benchmark yourself against your industry, region, etc.
  • Give an example of an assessment report that evaluates your company in 14 competencies across six dimensions
  • Provide a roadmap and the tools for moving your program forward

We look forward to having you join us to learn more about this innovative program.

Registration Closed

MaritzCX