Join us for a sneak peek at CXEvolution, a revolutionary approach to evolving your level of CX maturity—and experiencing the business benefits that accrue along the way.
As a current MaritzCX customer, you are receiving an advanced view of this groundbreaking approach to customer experience. We’re introducing a practical framework for catapulting your CX program forward that starts by measuring where you are today. The framework then helps you create a CX roadmap quantitatively proven to enhance business outcomes. CXEvolution encompasses a maturity model, a series of assessments that measure performance in 14 CX competencies, and a prescriptive set of solutions that will take your organization to the next level of CX maturity.
In this webinar, we will:
- Introduce you to the free online assessment
- Show you how to map your CX efforts to clear business benefits
- Explain how to benchmark yourself against your industry, region, etc.
- Give an example of an assessment report that evaluates your company in 14 competencies across six dimensions
- Provide a roadmap and the tools for moving your program forward
We look forward to having you join us to learn more about this innovative program.