We'll just need a little more information in order to optimize our services and communications for you:

We'll just need a little more information in order to optimize our services and communications for you:

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April 23, 2018

CX Immersion (Level 2 Certification)


  • Spring
    May 14, 2018 - May 17, 2018
    8:00 am - 5:00 pm

  This course is an in depth approach to process application to Dashboards, Hierarchy and Case Management 2.  You will be asked to create a number of challenging dashboards and other items during this 4 day class This is not a beginner-level course and you should have already certified on Level 1 Platform and be (more…)

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April 17, 2018

Level 1 Platform Certification


  • May Certification Event
    May 8, 2018 - May 11, 2018
    8:00 am - 5:00 pm

This four day event will get you ready to pass the same certification on the MaritzCX Platform that our own employees have to do.  The comprehensive, hands-on training covers the following aspects of the platform: Bonfire Survey Builder Survey Administration Invitation (and quota) management and reports Survey Reports and Response Lists Text Analytics Spotlight Data (more…)

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November 29, 2017

Fundamentals of Market Research for CX


  • May 2018
    May 17, 2018
    8:00 am - 5:00 pm

This course is designed for those who are new or are novice in the area of Market Research and Program Design.  This course covers the following topics: CX Study Design Research Basics Targeting the right population Validating the study CX Sampling Design Sampling Basics Sampling Methods Sampling Solutions This course is taught in a highly (more…)

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November 29, 2017

Fundamentals of Survey Design


  • June 2018
    June 28, 2018
    8:00 am - 5:00 pm

This interactive course covers the fundamentals of good survey design, including: Creating the survey blueprint Designing the questions, invitations and reminders Designing a Mobile Survey Conducting a Pilot Test Deployment methods Basic data analysis Communicating results (more…)

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October 05, 2016

CX Study and Survey Design


  • November
    November 9, 2016
    8:00 am - 5:00 pm
  • Fall 2017
    October 20, 2017
    8:00 am - 4:30 pm

Not getting the results you expected from your survey programs?  This interactive course will teach you the fundamentals of good survey design with a focus on generating more and better quality feedback.  In addition to survey design, you will learn the best practices to sample management and how to design a state-of-the-art CX Study. Pain (more…)

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May 26, 2016

Platform Certification Training


  • September Training
    September 19, 2017 - September 22, 2017
    8:30 am - 4:30 pm
  • March 2018
    March 13, 2018 - March 16, 2018
    8:30 am - 4:00 pm

This four day event will get you ready to pass the same certification on the MaritzCX Platform that our own employees have to do.  The comprehensive, hands-on training covers the following aspects of the platform: Bonfire Survey Builder Survey Administration Invitation (and quota) management and reports Survey Reports and Response Lists Text Analytics Spotlight Data (more…)

article
November 13, 2015

Test payment


  • Buy Ticket
    December 18, 2015 - December 20, 2015
    8:00 am - 5:00 pm

Not getting the results you expected from your survey programs? This interactive course will teach you the fundamentals of good survey design with a focus on generating more and better quality feedback. In addition to survey design, you will learn the best practices to sample management and how to design a state-of-the-art CX Study. (more…)

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November 09, 2015

VOC Fundamentals Certification


  • October 18, 2017 - October 19, 2017
    8:00 am - 5:00 pm

This course teaches you how to build a VOC program from the ground up. If you are new to VOC or maybe you have never built a VOC program, this class will teach you how to build a blueprint for your VOC program, steps on increasing engagement with your customers, basic data analysis and how (more…)

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October 27, 2015

CX Insight Certification


  • December 9, 2015
    8:00 am - 5:00 pm

There are currently no dates scheduled for this course Designing a good survey is only half the battle.  This course suite will help you learn what to do with your data, and then adopt some creative and engaging ways of communicating the insights to your audiences.  This certification bundles the “Basic Analytics for CX” and (more…)

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October 27, 2015

CX Operations Certification


  • December 9, 2015
    8:00 am - 5:00 pm

There are currently no dates scheduled for this course Want to learn more about how to refine your CX Operations?  This course suite will equip you with the knowledge on how to design a better data collection model and then help you build a world-class survey study. This is a bundle that combines “Advances and (more…)