We'll just need a little more information in order to optimize our services and communications for you:

We'll just need a little more information in order to optimize our services and communications for you:

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September 25, 2018

Level 1 Platform Certification (London, UK)

  • November 2018
    November 6, 2018 - November 9, 2018
    9:00 am - 5:00 pm

This focused, 4 day training will enable you to get more out of the platform and explore ways to customize and personalize your own implementation.  The course includes certification testing on all aspects of the platform.  This is training similar to the training that MaritzCX employees receive. The daily agenda is as follows: Day 1: (more…)

September 05, 2018

Level 1 Platform Certification (Utah Office)

  • October
    October 16, 2018 - October 19, 2018
    8:00 am - 5:00 pm

This four day event will get you ready to pass the same certification on the MaritzCX Platform that our own employees have to do.  The comprehensive, hands-on training covers the following aspects of the platform: Bonfire Survey Builder Survey Administration Invitation (and quota) management and reports Survey Reports and Response Lists Text Analytics Spotlight Data (more…)

July 25, 2018

Fundamentals of Dashboard Design

  • September 2018
    September 6, 2018 - September 7, 2018
    8:00 am - 5:00 pm

MaritzCX Dashboard Workshop: This hands-on workshop is designed to help you use the MaritzCX Dashboard tool to create insightful dashboards with your data. You will walk away after the second day having built at least one ready to share dashboard. The training team will offer best practices for dashboard building as well as training on (more…)

July 05, 2018

VOC Fundamentals Certification

  • November
    November 28, 2018 - November 29, 2018
    9:00 am - 5:00 pm

This course teaches you how to build a VOC program from the ground up. If you are new to VOC or maybe you have never built a VOC program, this class will teach you how to build a blueprint for your VOC program, steps on increasing engagement with your customers, basic data analysis and how (more…)

April 23, 2018

CX Immersion (Level 2 Certification)

  • September
    September 24, 2018 - September 27, 2018
    9:00 am - 5:00 pm

  This course is an in depth approach to process application to Dashboards, Hierarchy and Case Management 2.  You will be asked to create a number of challenging dashboards and other items during this 4 day class This is not a beginner-level course and you should have already certified on Level 1 Platform and be (more…)

November 29, 2017

Fundamentals of Market Research for CX

  • June 2018
    June 21, 2018
    8:00 am - 5:00 pm
  • August 2018
    August 9, 2018
    9:00 am - 3:00 pm

This course is designed for those who are new or are novice in the area of Market Research and Program Design.  This course covers the following topics: CX Study Design Research Basics Targeting the right population Validating the study CX Sampling Design Sampling Basics Sampling Methods Sampling Solutions This course is taught in a highly (more…)