We'll just need a little more information in order to optimize our services and communications for you:

We'll just need a little more information in order to optimize our services and communications for you:

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July 05, 2018

VOC Fundamentals Certification


  • Summer 2018
    August 23, 2018 - August 24, 2018
    8:00 am - 5:00 pm

This course teaches you how to build a VOC program from the ground up. If you are new to VOC or maybe you have never built a VOC program, this class will teach you how to build a blueprint for your VOC program, steps on increasing engagement with your customers, basic data analysis and how (more…)

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May 21, 2018

Level 1 Platform Certification (July)


  • July Event
    July 10, 2018 - July 13, 2018
    8:00 am - 5:00 pm

This four day event will get you ready to pass the same certification on the MaritzCX Platform that our own employees have to do.  The comprehensive, hands-on training covers the following aspects of the platform: Bonfire Survey Builder Survey Administration Invitation (and quota) management and reports Survey Reports and Response Lists Text Analytics Spotlight Data (more…)

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May 21, 2018

Level 1 Platform Certification (June)


  • June Certification Event
    June 19, 2018 - June 22, 2018
    8:00 am - 5:00 pm

This four day event will get you ready to pass the same certification on the MaritzCX Platform that our own employees have to do.  The comprehensive, hands-on training covers the following aspects of the platform: Bonfire Survey Builder Survey Administration Invitation (and quota) management and reports Survey Reports and Response Lists Text Analytics Spotlight Data (more…)

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April 23, 2018

CX Immersion (Level 2 Certification)


  • Spring
    May 14, 2018 - May 17, 2018
    8:00 am - 5:00 pm

  This course is an in depth approach to process application to Dashboards, Hierarchy and Case Management 2.  You will be asked to create a number of challenging dashboards and other items during this 4 day class This is not a beginner-level course and you should have already certified on Level 1 Platform and be (more…)

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November 29, 2017

Fundamentals of Market Research for CX


  • June 2018
    June 21, 2018
    8:00 am - 5:00 pm

This course is designed for those who are new or are novice in the area of Market Research and Program Design.  This course covers the following topics: CX Study Design Research Basics Targeting the right population Validating the study CX Sampling Design Sampling Basics Sampling Methods Sampling Solutions This course is taught in a highly (more…)

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November 29, 2017

Fundamentals of Survey Design


  • June 2018
    June 28, 2018
    8:00 am - 5:00 pm

This interactive course covers the fundamentals of good survey design, including: Creating the survey blueprint Designing the questions, invitations and reminders Designing a Mobile Survey Conducting a Pilot Test Deployment methods Basic data analysis Communicating results (more…)

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November 09, 2015

VOC Fundamentals Certification


  • October 18, 2017 - October 19, 2017
    8:00 am - 5:00 pm

This course teaches you how to build a VOC program from the ground up. If you are new to VOC or maybe you have never built a VOC program, this class will teach you how to build a blueprint for your VOC program, steps on increasing engagement with your customers, basic data analysis and how (more…)

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October 27, 2015

CX Operations Certification


  • December 9, 2015
    8:00 am - 5:00 pm

There are currently no dates scheduled for this course Want to learn more about how to refine your CX Operations?  This course suite will equip you with the knowledge on how to design a better data collection model and then help you build a world-class survey study. This is a bundle that combines “Advances and (more…)

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October 20, 2015

Basic Analytics for CX (Utah)


  • Basic Analytics for CX
    December 9, 2015 - December 10, 2015
    9:00 am - 4:00 pm
  • Basic Analytics for CX
    July 7, 2016 - July 8, 2016
    8:00 am - 4:30 pm
  • October
    October 27, 2016 - October 28, 2016
    8:00 am - 4:00 pm

This session will take place in our Lehi, Utah office. For those who are new to CX or market research or just need a refresher course, Basic Analytics provides an overview of modern analytical methods. Topics covered include probability theory, sample methodology, introduction to Bayesian concepts, machine learning principles, and traditional parametric t tests, z tests, (more…)

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