We'll just need a little more information in order to optimize our services and communications for you:

We'll just need a little more information in order to optimize our services and communications for you:

media mentions

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October 05, 2016

CX Study and Survey Design


  • November
    November 9, 2016
    8:00 am - 5:00 pm
  • Fall 2017
    October 20, 2017
    8:00 am - 4:30 pm

Not getting the results you expected from your survey programs?  This interactive course will teach you the fundamentals of good survey design with a focus on generating more and better quality feedback.  In addition to survey design, you will learn the best practices to sample management and how to design a state-of-the-art CX Study. Pain (more…)

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April 17, 2018

Level 1 Platform Certification


  • May Certification Event
    May 8, 2018 - May 11, 2018
    8:00 am - 5:00 pm

This four day event will get you ready to pass the same certification on the MaritzCX Platform that our own employees have to do.  The comprehensive, hands-on training covers the following aspects of the platform: Bonfire Survey Builder Survey Administration Invitation (and quota) management and reports Survey Reports and Response Lists Text Analytics Spotlight Data (more…)

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November 29, 2017

Fundamentals of Market Research for CX


  • May 2018
    May 17, 2018
    8:00 am - 5:00 pm

This course is designed for those who are new or are novice in the area of Market Research and Program Design.  This course covers the following topics: CX Study Design Research Basics Targeting the right population Validating the study CX Sampling Design Sampling Basics Sampling Methods Sampling Solutions This course is taught in a highly (more…)

article
November 29, 2017

Fundamentals of Survey Design


  • June 2018
    June 28, 2018
    8:00 am - 5:00 pm

This interactive course covers the fundamentals of good survey design, including: Creating the survey blueprint Designing the questions, invitations and reminders Designing a Mobile Survey Conducting a Pilot Test Deployment methods Basic data analysis Communicating results (more…)