We'll just need a little more information in order to optimize our services and communications for you:

We'll just need a little more information in order to optimize our services and communications for you:

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April 23, 2018

CX Immersion (Level 2 Certification)


  • Spring
    May 14, 2018 - May 17, 2018
    8:00 am - 5:00 pm

  This course is an in depth approach to process application to Dashboards, Hierarchy and Case Management 2.  You will be asked to create a number of challenging dashboards and other items during this 4 day class This is not a beginner-level course and you should have already certified on Level 1 Platform and be (more…)

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May 21, 2018

Level 1 Platform Certification (June)


  • June Certification Event
    June 19, 2018 - June 22, 2018
    8:00 am - 5:00 pm

This four day event will get you ready to pass the same certification on the MaritzCX Platform that our own employees have to do.  The comprehensive, hands-on training covers the following aspects of the platform: Bonfire Survey Builder Survey Administration Invitation (and quota) management and reports Survey Reports and Response Lists Text Analytics Spotlight Data (more…)

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November 29, 2017

Fundamentals of Market Research for CX


  • June 2018
    June 21, 2018
    8:00 am - 5:00 pm

This course is designed for those who are new or are novice in the area of Market Research and Program Design.  This course covers the following topics: CX Study Design Research Basics Targeting the right population Validating the study CX Sampling Design Sampling Basics Sampling Methods Sampling Solutions This course is taught in a highly (more…)

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November 29, 2017

Fundamentals of Survey Design


  • June 2018
    June 28, 2018
    8:00 am - 5:00 pm

This interactive course covers the fundamentals of good survey design, including: Creating the survey blueprint Designing the questions, invitations and reminders Designing a Mobile Survey Conducting a Pilot Test Deployment methods Basic data analysis Communicating results (more…)

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