What Does the ‘Platform’ Factor Mean For Your CX Program?

You can have a great strategy, surveys and even insights, but without a modern CX platform you will struggle to achieve the results of top CX programs: up to 91 percent year-over-year financial improvement and up to 86 percent year-over-year customer retention improvement. A holistic CX approach is needed, and a modern CX software platform, with it’s value and benefits, is the common factor of today’s top programs.

In this webinar you’ll learn: 

  • Why a modern CX software platform is vital today, and can be a game-changer for your program
  • What software elements you should expect from a modern CX platform
  • How a ‘platform’ is different than ‘tools’
  • How you should define your CX programs and evaluate future CX vendor offerings (Bonus: a preview of top CX tech to watch in 2016)

Join MaritzCX experts Mark Magee, VP Product Management, and Justin Thompson, VP Product Strategy for this complimentary 40-minute webinar.




See why MaritzCX was named a Leader for Employee Experience Management