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Telecommunications Company Dials in An Award-Winning Closed Loop Program

A major Telecommunications company servicing mobile, internet, phone, and broadband to millions of customers, set out to ensure that they were giving the best possible customer experience to their users. Their goal was to identify key challenges to create a clear Close-the-Loop (CTL) program direction and vision. Their efforts are paying off, and they arestanding out in the Telecommunications industry with their customer experience program evolution, the team has seen a +10pt improvement in iNPS, and a +20pt improvement in eNPS since implementing their new CTL program.

Telecommunications Company Dials in An Award-Winning Closed Loop Program

MaritzCX