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SocialCX: Turn Social Media Into a Reliable and Manageable Source of CX Insights

Every day, thousands of your customers rate, review, and discuss their experiences on countless social media and online review sites. In theory, this uniquely honest and prolific source of feedback should produce a wealth of valuable Customer Experience (CX) information and insights. But in practice, CX professionals often struggle to make social media feedback a meaningful, fully-integrated piece of their customer experience programmes.

SocialCX™ from MaritzCX closes this gap by helping you turn the flood of notoriously chaotic social media into a useful, well-behaved and fully integrated source of CX insights and information.

SocialCX: Turn Social Media Into a Reliable and Manageable Source of CX Insights

MaritzCX