NPS Analytics

There are many ways to measure customer loyalty, including Net Promoter Score (NPS) ®. However, just measuring and knowing your NPS score isn’t enough. In order to grow your customer loyalty, you need to know how groups of customers feel about your company and why.

NPS®, Net Promoter® &Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.”

MaritzCX

MaritzCX