Implied Satisfaction (iSAT) Predictive Modeling

The influx of amateur CX programs are turning online surveys into SPAM. Enterprise organizations are therefore looking for advanced ways to go beyond surveys and use data already available to understand their customer experiences and take action on any potential challenges. MaritzCX iSAT Predictive Modeling allows you to take the customer experience data you already have, combine it with transactional and operational data, and use it to identify satisfaction scores for all customers, even if they have never taken a survey. When you really know your customers, they don’t have to tell you when they are satisfied or not. You should already know.

Learn more about this innovative approach to understanding your customers’ satisfaction scores – without ever having to ask.

MaritzCX

MaritzCX