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How REST Revitalized its Voice of Customer Program

Greater choice in the superannuation sector means customers are expecting more than just low management fees and high return, they’re expecting a superior experience.

To find the insights that matter and act on them across all departments from marketing, operations to customer service teams, the Retail Employees Superannuation Trust (REST), recently implemented the MaritzCX platform including advanced text analytics with Spotlight data mining and case management.

How REST Revitalized its Voice of Customer Program

MaritzCX