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CX Governance

Your success ultimately depends on how well you listen, understand, and respond to your customers. But that’s becoming more difficult in a digital world where customer feedback comes from an ever-expanding range of different sources, where virtually anyone in your organization can reach out to customers whenever they choose. 

In this new digital reality, successful CX outcomes require a new kind of governance framework that makes it possible to define best CX practices for your entire organization and then apply them consistently across every department, business unit, and region in your global enterprise. 

CX Governance

MaritzCX