The digital revolution is just getting started. Technology that automates our lives is being developed at an ever-increasing pace. The world has become a much smaller place due to our digital lifestyles. While our personal lives can quickly and easily be digitized, companies can take longer to do so. What are some best practices for developing a digital customer experience across silos especially when different product owners have different roadmaps?
In a perfect world, all organizations would operate like a well-oiled machine. Unfortunately, the reality is that the majority of organizations operate far from a utopian view. Silos exist in the real world, and employees very often operate with an “us versus them” mentality. How then, do we introduce more innovative concepts, such as digital customer experience, in the workplace? How do we do this if an organization operates in silos and product owners operate of separate roadmaps? This POV will address how to start the digital CX revolution in your own organization and give you five ways to break down digital CX silos.