Privacy Policy


MaritzCX Ltd and its parent organisations, subsidiaries and affiliates (collectively, “MaritzCX”) is committed to building user trust and confidence by promoting, and complying with, business practices that help protect the privacy of our customer and user data.

Furthermore, MaritzCX adheres to the EU-U.S. Privacy Shield concerning the transfer of Personal Data (as defined below) from the EU to the United States. Accordingly, MaritzCX follows the EU-U.S. Privacy Shield Principles published by the U.S. Department of Commerce (“Principles”) with respect to all such data, and this Statement complies with such Principles. Compliance with the Principles may be limited, however, in certain cases to the extent necessary to meet national security, public interest or law enforcement requirements. All MaritzCX personnel with access to Personal Data are obligated to familiarize themselves and comply with provisions of this Privacy Policy. To learn more about the Privacy Shield program, please visit  A violation of MaritzCX’s commitment to Privacy Shield may be investigated by the Federal Trade Commission and/or the United States Department of Commerce.


“Personal Data” means information that is (a) transferred to the United States from the EU (b) about, or relates to, an identified or identifiable individual, and (c) recorded. The type of Personal Data that MaritzCX collects may include, among other things, an individual’s name, address, phone number, e-mail address. For further clarity, the term “Personal Data” does not include data that pertains to a specific individual, but from which that individual cannot reasonably be identified. Additionally, “Personal Data” does not include human resources information relating to the personnel of MaritzCX.  Unless otherwise indicated, references herein to Personal Data include Sensitive Personal Data, which is a subset of Personal Data indicating an individual’s medical or health condition, racial or ethnic origin, political opinions, religion, union membership, sexual orientation, or actual or alleged criminal activity.


Research Studies

Our marketing research studies collect data for research purposes only. The information you provide is used for research analysis and we analyze the answers in aggregate. Your cooperation is absolutely voluntary; you may withdraw from a marketing research study at any time. No Personal Data will be sought without prior consent. We may ask for contact information in the event we need to verify or validate your answers. We also may ask you to provide demographical information about you, your household or business.

Information you provide in response to or in connection with a survey, whether collected through this website or through traditional market research tools, is and will be provided to our client(s) and/or other entities and/or the public as part of cumulative market research information or statistical data in the ordinary course, but without identifying you individually, directly or indirectly.


As a general rule we will not disclose your Personal Data to third parties, however, MaritzCX may send Personal Data about you, including your email address, to other companies or people when:

We have your consent to share the information;

We need to share this information to provide you with information you have requested;

We lawfully respond to subpoenas, court orders, legal process, or requests from government agencies, including those responsible for national security or law enforcement;

We find or have reason to believe that your actions on our website violate website terms or conditions or are in violation of law;

We retain a third party to provide us with services; or

We, or a substantial portion of our assets, are acquired by a third party, or are contemplating being acquired by a third party.

MaritzCX complies with the requirements of the Privacy Shield to negotiate contracts with third parties that handle the personal data collected by MaritzCX to ensure that Personal Data “may only be processed for limited and specified purposes consistent with” the purposes laid out in this Privacy Policy.  Such third parties agree to provide the same level of protection as the EU-U.S. Privacy Shield.  In certain situations, if a third party that receives Personal Data from MaritzCX takes an action that is contrary to the principles of the EU-US Privacy Shield, MaritzCX will be liable for those actions unless it can prove that it was not responsible for causing them.

Use of Cookies and Digital Fingerprinting Technologies

A cookie is a small string of text that a website can send to your browser to assist in distinguishing your browser from a previous visitor by saving and remembering any preferences that may have been set while browsing the particular site. Currently, MaritzCX uses cookies for session-state management. It also uses certain cookies listed below for the following purposes:

– CloudFlare  CloudFare cookies are used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the visitor’s machine is known to be trusted, then the cookie can override the security setting. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information. This cookie is strictly necessary for site security operations and can’t be turned off;

– Google Analytics –  This website uses Google Analytics, a web analysis service of Google, Inc. („Google“). Google Analytics uses so-called „cookies”, text files which are saved on your computer and enable analysis of the use of a website. Information on your use of this website (including your IP address) generated by the cookie is transferred to a Google server in the USA and saved there. Google uses this information to evaluate your use of the website in order to compile reports on website activities for the website operator, and to provide additional services related to website and Internet use. Google may also transfer this information to third parties, insofar as this is legally specified or insofar as third parties process this data on behalf of Google. Google will in no case connect your IP address to other data saved by Google. You can prevent the installation of cookies via the corresponding settings in your browser; we hereby inform you, however, that you may not be able to take full advantage of all functions of this website in this case. By using this website, you declare that you consent to the processing of data collected about you by Google in the manner described above, and for the purposes described above. You can counteract the saving and collection of data with a plugin for your browser, here. Meanwhile, we hereby notify you that this website uses an extension for Google Analytics, (_anonymizeIp()), and therefore IP addresses are only processed further in truncated form in order to rule out any direct personal reference. Please find more information to this regard in Google’s General Terms of Service: and additionally consider Google’s privacy policy at:

Social Plugins by Twitter – We use the „Social Plugins“ Twitter and Re-Tweet by, operated by Twitter Inc. 795 Folsom St., Suite 600, San Francisco, CA 94107. If you use the Re-Tweet function the websites visited by you will be disclosed to third parties and related to your twitter account. Details about the use of your data by Twitter as well as your legal rights and setting options for the protection of your personal data can be taken from the data protection notice of Twitter:

Social Plug-ins by Google+ – Our web presence uses social plug-ins (“plug-ins”) from the social online network (Google+), operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. If you visit a website of our web presence using such a plug-in, your browser establishes a direct connection to the servers of Google. The content of this plug-in is transmitted by Google directly to your browser and embedded in the visited website. The embedding of the plug-ins informs Google about the visit of our website. If you are logged in Google+, Google+ can associate your visit with your Google+ account. Purpose and extent of data collection, the further processing and use of data by Google+ as well as your related rights and setting options for the protection of your privacy can be taken from the data protection instructions of Google+.

Social Plug-ins by LinkedIn – Our website utilises features of the LinkedIn network. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. A connection to LinkedIn servers is formed for any access to our website that includes functions from LinkedIn. LinkedIn is informed that you visited our website with your IP address.  The BizoID cookie stores a unique LinkedIn user ID. The BizographicsID is a legacy cookie for tracking a unique LinkedIn user ID. The BizoData cookie stores anonymous business demographic profile data for the user. Business demographic data may include anonymous codes for business demographics such as company size, industry, job function, or seniority level, but will not include any personally identifiable information; If you click the LinkedIn “Recommend” button and are logged in to your LinkedIn account, LinkedIn is able to connect your visit to our website with you and your user account. We advise you that as the operator of this website, we have no knowledge of the content of the data transmitted to LinkedIn or how it is used. You can learn more by consulting LinkedIn’s privacy policy at:

– Marketo  Marketo is used for marketing and lead tracking. It measures web page visits and keeps track of the links that users click on;

– Wingify – Wingify uses cookies to run campaigns and to track user information. The cookies keep track of the variation a user has viewed, help to serve the same variation to the user consistently, track goals completed by a user, and determine whether a user is part of a campaign;

– HotJar – All data Hotjar collects is stored electronically in Ireland, Europe on the Amazon Web Services infrastructure (eu-west-1 datacenter). HotJar’s application servers and database servers run inside an Amazon VPC (Virtual Private Cloud). The database containing visitor and usage data is only accessible from the application servers and no outside sources are allowed to connect to the database. HotJar does not display the visitors’ IP addresses within the interface allowing all visitor data to remain anonymous. By showing a unique identifier (UUID) instead, HotJar can keep track of returning visitors without revealing any personal information. When recording visitors (in Recordings), HotJar automatically detects and does not record keystrokes on password fields and entries which resemble a Credit Card number;

Maritz has no current plan to use cookies for any other purpose. We will revise this Privacy Statement accordingly if we elect to begin using cookie technology for any other purpose, so you may wish to check this policy periodically for updates.

In efforts to protect and ensure the integrity of survey results, MaritzCX may from time to time use digital fingerprinting technologies. In general, digital fingerprinting technologies assign a unique identifier or “Machine-ID” to a user’s computer to identify and track the computer’s survey activity. MaritzCX will not use digital fingerprinting technology to collect Personal Data, or track the online activities of the user of a computer; and will not disrupt or interfere with the use or control of a computer or alter, modify or change the settings or functionality of a computer. The technology will analyze publicly available information and data obtained from the computer’s web browser and from other publicly available data points, including without limitation the technical settings of the computer, the characteristics of the computer, and the computer’s IP address, to create a unique identifier assigned to the computer. The unique identifiers are typically alpha-numeric IDs and after creating the unique identifier, MaritzCX does not retain the information analyzed by the technology to create the unique identifier.


MaritzCX does not knowingly solicit data from children and we do not knowingly market to children. Children are not eligible to use the website.


You may unsubscribe or opt-out of receiving electronic communications from us at any time. When you unsubscribe or opt-out you will no longer receive any unsolicited electronic communication related to the same programme offering. Clicking on an unsubscribe link will take you to a webpage where you can complete the opt-out process. Alternatively contact us at Certain programmes will provide a contact for support or other means to remove your name to remove your name from our contact list. You may also opt out by sending an email to our Privacy Compliance Officer. The unsubscribe or opt out process will take effect within 10 business days of our receipt of your request. 


Your information submitted to us will be stored on our servers. Our Internet hardware is maintained in an environment that uses reasonable and appropriate security to help protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Dispute Resolution

If you have any dispute or claim arising out of or relating to this Privacy Policy,  you should report your claim to us at MaritzCX will respond to your claim within 45 days.

Maritz has committed to attempt to resolve privacy complaints under the EU-US Privacy Shield Principles.  If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a claim with the JAMS EU-US Privacy Shield dispute resolution program.


As we continue to modify our website and take advantage of developing technologies, this Privacy Statement will most likely change. Therefore, we encourage you to refer to this Privacy Statement on an ongoing basis. This Privacy Statement applies to all content found within this website.

Contact Information and Access to Information

If you have any questions or comments about this Privacy Policy, if you would like MaritzCX to confirm whether it has Personal Data about you, if you would like information on how to receive a copy of some of the Personal Data that MaritzCX maintains about you, or if you would like us to update or delete information we have about you, please contact us:

By phone: +49 (0)40 369 833 0

By Email:

Through Mail:

Attn: Privacy Compliance Officer
Borselstraße 18
22765 Hamburg

If we are required to contact you about your Personal Data we may do so by mail, telephone, or e-mail.