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CXFusion 2016: Delivering the Promise of Customer Experience

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CXFusion 2016: Carine Clark

Carine discusses the what trends are happening in the industry, how CX leaders are actually doing and how MaritzCX has progressed over the past year. Many CX practitioners want their programs to optimize the customer and employee experience at every stage of the journey. Yet, even the best programs struggle to fully achieve this promise. Carine presents key principles and trends that make the of delivering a first-rate customer experience a reality.

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Watch Carine Clark deliver her CXFusion 2016 keynote: Delivering the Promise of Customer Experience

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