Um unsere Dienstleistungen und Kommunikationen für Sie zu optimieren, benötigen wir noch ein paar weitere Informationen:

CXFusion 2016: Delighting Without Asking: Anticipating Customer Needs through Human-Centered CX Design

FIND OUT WHAT IT TAKES

register now

CXFusion 2016: Charlotte Blank, Executive Director, The Maritz Institute 

Charlotte is the Executive Director at The Maritz Institute. In Delighting Without Asking: Anticipating Customer Needs through Human-Centered CX Design, Charlotte explains how research shows that we can boost efficiency, build goodwill, and enhance relationships with our customers by learning to anticipate and proactively service their needs. She also explains how insights from neuroscience and behavioral economics help us to understand what customers can’t articulate – and what we need to know to create exceptional customer experience!

FANGEN SIE HIER AN

Watch the Keynote

Watch Charlotte Blank deliver her CXFusion 2016 keynote: Delighting Without Asking: Anticipating Customer Needs through Human-Centered CX Design

(* Pflichtangaben)

loading
SHARE THIS PAGE

MaritzCX