So much of what is being said about your business today is not being said to you or by you. How do you keep on top of feedback management and surveys, while listening to all of the external feedback too?
We’ve all seen the stats Twitter has surpassed 50 million tweets per day, and Facebook has more than 400 million active users worldwide. Search results about top brands now bring up more links to user- generated content. The mobile phone has surpassed the PC as the platform of choice for social networking. What does this mean for your business?
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