Improve the influence of your employee experience programme by building operational and commercial linkages
We believe that establishing the link between employee experience (EX) and business outcomes is critical to demonstrating the return on investment from your Voice of the Employee programme; not only from the research your conduct, but more importantly from the improvement initiatives you take.
At MaritzCX, we define this type of activity as ‘Linkage Analysis’ and have successfully applied a suite of best practices with a wide range of organisations for many years. The over-arching idea is to establish the link between employee experiences, as measured in your engagement, journey or touchpoint surveys, with business outcomes, operational performance, customer experience and so on.
In this webinar our experts Jeremy Griffiths and Jason Macedonia will focus on 3 main themes
- How demonstrating linkages helps to prioritise your actions
- How demonstrating linkages helps to build the business case for investments
- How you can begin to establish your employee experience linkages
Jason and Jeremy will use several case studies to bring this fascinating topic to life.