Stop obsessing over survey response rates. According to the White House Office of Consumer Affairs, for every customer who bothers to complain, 26 other customers remain silent. PredictionCX, a first-of-its-kind offering from MaritzCX, will help you to predict—and act on—the needs of this silent majority. The new insight will drive action that increases customer loyalty and boosts business results.
PredictionCX takes the information provided by survey respondents and applies that knowledge to your entire customer base using dormant stockpiles of organic customer data. By leveraging this wealth of information sitting in your enterprise systems, you’ll gain a clear picture of which customers to engage and what you can do to win their loyalty—even if they’ve never responded to a survey.
While competing technologies may help you group customers together or identify statistical drivers, only PredictionCX allows you to append insights at the individual level; and in real-time. With detailed operational data at the individual customer level, you have the power to spawn one-to-one case management initiatives, launch one-to-many marketing campaigns, and provide the insight that informs organisational policy and decision making. The result? Proactive intervention with individual customers, as well as the ability to supercharge your CX focus overall.
PredictionCX will help you:
- Increase the value of your customer data
- Apply insights to your entire customer base – at the individual level
- Supercharge your closed loop program
- Boost customer retention
- Proactively recover at-risk customers
- Capitalise on opportunities to sell new products and services
- Improve actionable opportunities well beyond the respondent population
With PredictionCX, you’ll have highly accurate models that will help you take swift action on an individual, channel, or policy level, before your customers even tell you what they think. They’ll be amazed at the new levels of service and attention you deliver, and they’ll reward you with stronger loyalty and a greater share of their wallets!