CX Evolution Study Reveals the Positive Impact of a Holistic CX Programme
–CXEvolution study, 2015
Is your customer experience (CX) programme floundering? Are you unsure where to start or what to do next? Join us for the unveiling of the results from our CXEvolution global maturity study.
We spoke with over 1,900 people around the world about their efforts and opinions regarding their customer experience work and programmes. And we would like to share our insights with you into what the companies are saying and doing and why some of them are more successful than others in their CX efforts.
The truth is, all CX programmes are not created equal. Measurement alone, one survey in one organisation will not get you there. The study reveals 77 % of CX professionals believe their CX efforts are not “very successful” in improving business outcomes. With the billions of dollars spent on CX annually, the question of ‘how do I do better’ certainly is a paramount question.
Join us to learn more about the CXEvolution global study results, why Not All CX Programmes Are Created Equal, and what steps you can take to improve your CX program.