Join us to learn about a revolutionary approach to evolving your level of CX maturity—and experiencing the business benefits that accrue along the way.
In this webinar Michael Allenson, Oliver Skeide and Jeremy Griffiths of MaritzCX will reveal a practical framework called CXEvolutionTM that encompasses a maturity model, a series of assessments that measure performance in 14 key CX competencies, and a prescriptive set of action-based solutions that will take your organisation to the next level of CX maturity.
This framework will launch your CX programme by measuring where you are today. Then, it will help you create a CX roadmap that is quantitatively proven to enhance business outcomes.
In this webinar, the speakers will:
- Show how to map your CX efforts to clear business benefits
- Explain the features of the CX assessment and benchmarking framework
- Provide a roadmap and the tools for moving your programme forward