MaritzCX received the highest ranking for a Customer Experience (CX) technology and research firm from the American Marketing Association (AMA) in its annual Top 50 report of U.S. Market Research and Analytics Companies. Additionally, in the Forrester Wave™: Customer Feedback Management Platforms, Q4 2018 report, MaritzCX was named a Strong Performer and earned a 5.00 out of 5.00 in the enterprise customer base criteria. Additional report evaluations included analysis capabilities, professional service offerings, product usability, and accessibility and customer strategy.
MaritzCX Only CX Firm to Place as a Top 50 Research and Analytics Company And Earns Highest Industry Rankings for Enterprise CX Programs
MaritzCX Knows Big Business
MaritzCX’s stance is big-business CX is more than technology alone, it includes a robust solution-set delivered with research services expertise and industry knowledge in a partnership with clients. Evaluations of professional services, research, and analytics in industry reports in addition to technology support this position.
“With a focus on accelerating the success of our large enterprise clients, we have released new solutions to transform business operations, enhance culture and improve ROI for their CX programs,” said Mike Sinoway, president and CEO, MaritzCX. “We feel these industry reports are demonstrating the value of having a tight integration between research and customer experience technology and we are continuing our laser focus to provide solutions to deliver thriving CX cultures and high year-over-year financial returns.”
MaritzCX specializes in scoping, building, implementing and evaluating comprehensive and scalable CX programs for industries spanning automotive, B2B, energy & utilities, healthcare & insurance, financial services, retail, travel & hospitality and many more for customers across the globe. In addition to its technology platform, its research services include custom-designed surveys, traditional research studies, mystery shopping, advanced analytics, journey mapping, and consulting.
With strong growth around the globe, MaritzCX reached a record 1.7 million platform users this year and boasts a 96 percent client retention rate. Several technology integrations, services-based solutions, and key partner announcements marked major milestones in further demonstrating its position as the leading enterprise CX solution provider.