Generating CX outcomes is about much more than collecting data. It’s ultimately about putting that data in the hands of those in the best position to act on it. Sometimes that means your front line employees. Other times, it’s the line of business leaders making decisions every day—decisions that could benefit from real-time customer feedback and insights.
EXPERIENCE THE ADVANTAGES OF AN INTEGRATED BUSINESS INTELLIGENCE SOLUTION:
MaritzCX helps you import CX data from the MaritzCX platform directly into Tableau to generate faster insights and smarter enterprise decisions. With the MaritzCX integration for Tableau, you can:
- Gain a holistic view of business, operational, and CX data from a single place
- Create bi-directional information sharing between CX and line of business teams
- Bring organizational data to life by infusing it with customer response data and CX metrics
- Raise the profile of CX data—and the customer perspective it represents—across the enterprise
View measures of CX health and bottom line benefit hand in hand. For example, monitor Net Promoter Scores along with renewal rates to correlate how effectively your CX program is driving key business metrics.
GET EVERYTHING YOU NEED IN ONE INTEGRATED APPLICATION
The MaritzCX integration for Tableau lets you eliminate data silos, generate holistic insights, and drive strategic action like never before.