Fueling CX Success With Data Integration
Connecting to Existing Systems
CX data is most powerful when it extends its own boundaries—when it flows freely to and from the enterprise systems that drive decision-making and frontline behavior. That’s why our CXFuel™ integrations framework was designed to amp up your CX success—whether that’s by developing your own integrations, leveraging partner integrations, or taking advantage of our growing list of plug-and-play connectors. In fact, MaritzCX customers have access to our Integrations Hub to purchase pre-built connectors that link CX data to common enterprise systems, including these:
Identify issues quickly, assess next steps, and use workflows to create, assign, and manage at-risk cases for the Salesforce
Understand the emotions, motivations, and attitudes that drive how and what customers do when they visit your site.
Supercharge your marketing automation efforts by utilizing behavioral and attitudinal data,
straight from the source.
Export CX insights from across the organization into dashboards and data visualization tools for line of business owners to view and make comparisons.
Empower your front line to engage clients with tailor made responses by making holistic customer profiles readily accessible.
Transcending the Platform
Use MaritzCX Application Programming Interfaces (APIs) to add specific CX capabilities to a wide range of commercial or in-house applications for simple access to data.
Automate the survey process by feeding recipient information into the enterprise system after a transaction or other triggering event.
Identify, automate, and kick-off your case management process to remediate problems.
Extract all survey responses from the platform and feed them into your custom applications for reporting.
Collaborating with a Purpose
Finally, take advantage of a robust ecosystem of technical integration partners offering complementary products and services. Many of these partners build their own connections with the MaritzCX platform, bringing direct customer insight anytime it’s needed.
File Transfer Tools
In some situations, it makes the most sense to simply import and export CX data from the MaritzCX platform using a file transfer process. MaritzCX makes that process easy and straightforward by allowing you to export and import data in a variety of industry standard formats.
- Flat (CSV, SCSV, Pipe)