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CXEvolution Maturity Assessments

They say a journey of a thousand miles starts with a single step. And for organizations beginning the path of CXEvolution, the first step is an organizational CX Assessment.

MaritzCX offers three assessment experiences, ranging from a free online report to a highly personalized consultative engagement.

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Free, Online Assessment

Our free, web-based assessment provides the quickest way to baseline an organization’s CX efforts and program. By analyzing an individual’s responses about their organization’s people, processes, organizational structure, information systems, customer focus, and culture, this assessment provides an excellent starting point for CX advancement.

What You’ll Get: Four-page summary of placement on the CXEvolution maturity model and CX health in six dimensions as compared to CX leaders (like Costco and Disney).

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Diagnostic Assessment

Our mid-level assessment gathers responses from across an organization to get a more accurate picture of an organization’s CX maturity.

What You’ll Get: Detailed, personalized summary of organizational health written by a CX professional—as well as a relative measure of performance in each of 6 dimensions and 14 competencies, and a set of goals and recommendations to advance CX maturity.

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Prescriptive Assessment

MaritzCX will conduct an extensive review of CX efforts and service climate through surveys as well as one-on-one interviews with key stakeholders. This assessment also includes an audit of the organization’s data and processes in areas like hiring and training, customer support, and rewards and recognition.

What You’ll Get: Custom report of CX health across 6 dimensions and 14 competencies, a phased set of detailed recommendations for each area reviewed, and ongoing personalized consultation to take your CX program to new heights.