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We'll just need a little more information in order to optimize our services and communications for you:

Customer Service

Customer service involves any interaction between staff and customers

Customer service is genuinely caring for people

What Makes Excellent Customer Service?

Why is Customer Service Important?

Customer Service at MaritzCX

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Making the Case for Improving the Customer Experience

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The Positive Economics of Customer Engagement

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Putting the Voice of the Customer to Work

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“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. ” – Richard Branson, English business magnate, investor, and philanthropist

“Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new…If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. ” – Seth Godin, American author, entrepreneur, marketer, and public speaker

“Always do more than is required of you. “ – George Patton

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