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Customer Loyalty

Loyalty means sticking around when it isn’t easy, rejecting competition and believing in a transcendental customer-company relationship

Loyalty is built on trust

Employee Loyalty

Customer Loyalty

Measuring Customer Loyalty

Conclusion

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Buying Loyalty: Do Rewards Programs Translate Into Customer Engagement?

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The Top 9 Ways to Increase Customer Loyalty

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151,000 Reasons Why Customer Experience and Dealership Loyalty Matter

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“Unless you have 100% customer satisfaction…you must improve. ” – Horst Schulz, Chairman and CEO, Capella Hotel Group; Founding President and Former COO, The Ritz-Carlton Group

“Loyalty cannot be blueprinted. It cannot be produced on an assembly line. In fact, it cannot be manufactured at all, for its origin is the human heart-the center of self-respect and human dignity. It is a force which leaps into being only when conditions are exactly right for it-and it is a force very sensitive to betrayal.” – Maurice R. Franks

“The purpose of a business is to create a customer who creates customers” – Shiv Singh, SVP Global Head of Digital & Marketing Transformation-Visa

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