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CX Operations Certification

There are currently no dates scheduled for this course

Want to learn more about how to refine your CX Operations?  This course suite will equip you with the knowledge on how to design a better data collection model and then help you build a world-class survey study.

This is a bundle that combines “Advances and Best Practices in Data Collection” and “Sampling, Survey Design & CX Study Design”.

  • December 9, 2015
    8:00 am - 5:00 pm

Location

Venue:   St Louis, Missouri

Address:
1355 North Highway Drive, Fenton, Missouri, 63099, United States

Included Courses:

Advances and Best Practices in Data Collection

Response rate declining? Confused about the best way to contact your customers? How do I make the most compelling survey or dialog with my customer? These are all questions covered in Best Practices in Data Collection. We will cover all modes of contact from in-person CAPI interviewing to phone, SMS, email and beyond. We will cover how to write the best intro or topic that elicits the best open rates. We will review advances in detecting how effective your outbound contacts are and if you have any cheaters in your sample. It will cover options for sample sources as well as best practices in survey design

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Sampling, Survey Design, CX Study Design

Not getting the results you expected from your survey programs? This interactive course will teach you the fundamentals of good survey design with a focus on generating more and better quality feedback. In addition to survey design, you will learn the best practices to sample management and how to design a state-of-the-art CX Study.

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