You’re invited to join MaritzCX on Wednesday, March 28th, in Charlotte for an invitation-only, CX Happy Hour presentation at the Hyatt House Charlotte Center.
Then, we hope you’ll join us in the MaritzCX suite at the Spectrum Center to cheer on the Hornets as they tip off against Lebron James and the Cavaliers.
The networking event begins at 4:30PM at the Hyatt House with drinks and light appetizers followed by a presentation by special guest presenter, Jeff VanDeVelde, formerly, SVP, Customer Experience, SunTrust.
VanDeVelde leads an interactive discussion focused on the growing importance of CX, the barriers, the challenges and the opportunities. MaritzCX continues the discussion with a quick glance into future CX trends.
At 6:00PM, we head across the street to the MaritzCX suite in the Spectrum Center to watch the Hornets and the Cavs. It promises to be a fun evening — networking with peers, learning about CX trends, and watching the Hornets.
Hope to see you there!
Today, customer centricity is more than just the newest buzzword! It is a business imperative for any company hoping to win in this hyper-transparent, digitally connected consumer driven economy. In fact, in a recent survey Gartner found that 89% of companies believe that customer experience will be the primary basis of competition this year! With so many companies taking this approach to winning the hearts and minds of their customers, it is time for companies to take a hard look at their individual customer centricity strategies and understand where they are relative to the other 89% of companies they are competing with and make course corrections when necessary. In this interactive round table discussion, thought leaders from across industries will discuss Barriers, Challenges and Opportunities and best practices in moving customer experience programs to their next plateau.
|Special Guest Presenter
Senior CX Executive
CX Solutions Strategist
Vice President, Financial Services