This article was written by Gillian Mackay, Strategic Consulting Director at MaritzCX, and originally published here. Engaging Customers with Creative... View Article
Topics: Survey Design
Click here to read the 1st part of this series. QR Codes on Receipt-Based Invitations Increase Response Rate For over five... View Article
Customer Experience Research is Common Sense In college, I grew up on watching Steven Wright’s comedy acts. In fact, one-time... View Article
QR Codes Offer Convenience, Choice, and Enjoyment When Giving Feedback A well-known automotive manufacturer, and MaritzCX client, was interested in... View Article
Commonly Asked Customer Experience Questions Part 1: How Do I Increase Response Rates? Should I Shorten My Survey?
This is the first part of a three-part blog series. It is December and that often means looking back over... View Article