Topics: Measurement

17 Articles

17 Articles

The Righteous Path to CX Outcomes

“That’s why we hired you!” The executive from the now defunct automotive brand was clearly agitated and I wasn’t helping things. “If our scores don’t go up, why would we continue to do business with you?” he bellowed, turning a worrisome shade of red. A fair... View Article

November 9, 2015 By: Dave Fish