Delivering a New Vehicle is Special. Make it Memorable! The delivery is an important moment of truth that solidifies the customer’s... View Article
What You See Is What You Get: How Hiring and Retaining Women will Change Everything About Dealerships!
Far too many dealership leaders are in denial that staff diversity is a critical strategy! They honestly believe that diversity... View Article
Implementing Cultural Change by Focusing on Impacts to Employee Behavior Retail auto, with few exceptions, is addicted to “transactional” behavior,... View Article
Automakers Focusing More Attention to “Retention/loyalty”…But Can Dealers Deliver at the Customer Facing Level?
Editors note: This blog was originally posted on CX Cafe’. There’s a change going on with automakers! For the first... View Article