Customer loyalty is built on customer relations. The front desk clerk, the counter clerk or even the security guards can... View Article
If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know.
Keeping tabs on customer information is an important piece of your company's operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why.
This blog was originally posted on CX Cafe’. Recently I completed a customer satisfaction survey for United Airlines after a... View Article
New distribution channels in the automotive industry and its impact on customer satisfaction surveys
The customer base in the automotive industry is changing at a faster pace than ever before. For a few years... View Article
Surveys are a great way to collect information about people's perceptions, opinions, thoughts, attitudes, etc. However, the trick is making sure that you're asking your questions the right way in order to get the data that you need, as well as ensuring that the people who take your survey will all interpret your survey questions the same way. To help you get started, below are 12 qualities of good survey questions to keep in mind when writing your surveys.
Preparing your survey data for analysis can be a messy process. But it needn't be. In this article, Allegiance unveils a tried-and-true, five-step process for cleaning up your survey data.
US customers have higher expectations than UK ones, and US companies have been quicker to adopt customer experience platforms and... View Article
This blog was originally posted on CX Cafe’. Customer centricity is the idea that organizations should not only serve their... View Article
Editors note: This blog was originally posted on CX Cafe’. VMware Inspires a Customer-Centric Culture Customer centricity is a hot... View Article
If you’re ready to take text analytics to the next level, join us for this in-depth discussion on the advanced... View Article
This blog was originally posted on the CX Cafe’ Blog. This post comes from chapter 8 of the book, Customer Experience... View Article
This article was originally published by Inmoment. Putting Customers and Businesses at Ease We’re getting lots of emails these days... View Article
This blog was originally posted on CX Cafe’. Being a good son-in-law, I have taken on the responsibility of finding... View Article
Editor’s note: This blog was originally posted on CX Cafe’ and is a chapter from the ebook, Unlock the Value... View Article