The Basics: Customer Surveys

If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know.

August 15, 2007 By: CX Café Team

The Right CRM & EFM Software – Key to Your Success

Keeping tabs on customer information is an important piece of your company's operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why.

August 8, 2007 By: CX Café Team

Gutenberg 2.0

The genius of Johannes Gutenberg’s printing press was in its ability to radically increase the distribution of information. No longer were scribes required to hand transcribe documents, complete with errors. Information could now be quickly and flawlessly mass produced. It was a radical innovation in information distribution, and arguably the beginning of the information age.... View Article

October 7, 2015 By: Dave Fish

The Other Half of the CX Glass

  “When I did good, I heard it never. When I did ill, I heard it ever.” This was the idiom on a placard that hung on my grandmother’s kitchen wall for over 30 years.... View Article

September 21, 2015 By: Dave Fish