Published in Healthcare

MaritzCX Unveils the Healthcare Industry’s First CX-Based Patient Experience Platform

MaritzCX is the first and only CX platform company that’s been CMS-certified to offer Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) surveys.

Identifying the need for an all-inclusive, customizable patient experience survey and reporting framework, we developed the MaritzCX Patient Experience Platform, the healthcare industry’s first CX-based patient experience platform.

The platform allows for HCAHPS, patient experience, employee experience, safety and quality, point-of-care/rounding, operational, financial, and clinical data can be uploaded into a single platform, in real time.

With an inclusive view unlike anything before, healthcare organizations can identify more significant and impactful improvements to enhance patient experiences, scores and reimbursement.

They can also view and analyze patient experience data from multiple sources and surveys to gain a more comprehensive view of what impacts the patient journey.

 

“Healthcare organizations have long looked for patient experience best practices outside of their industry. Meanwhile, MaritzCX has spent 50 years implementing customer experience best practices for leading global organizations in industries that include hospitality, retail, high tech, and financial services. Finally, MaritzCX has smashed the regulatory and technology barrier between the two arenas. MaritzCX has spent the last two years building a platform that offers the functionality needed to revolutionize the patient experience. With the MaritzCX Patient Experience Platform and CMS certification, we help healthcare firms break free of the inflexible and stagnant offerings provided by current patient experience vendors in the space today.”

— Mike Sinoway, MaritzCX President and CEO

 

Hospitals and Patients Benefit from a Revolutionary Patient Experience Platform

  • Limitless Customization Capability

 From self-serve to full-serve with MaritzCX experts, healthcare teams can easily design survey questions down to the level of each individual patient, if desired. Customization extends to dashboard views, reports and distribution options directly within the platform.

  • Seamless Integration with Existing Systems

 Easily integrate current survey initiatives and systems into the MaritzCX Patient Experience Platform and view data from HCAHPS, Safety, Quality, Employee Experience or any other data source in one place. Viewing data dynamically together aides in understanding connections and performance.

  • Patient-centric Platform

Make the patient the priority and offer options via responsive mobile, text, email, online and mail capture feedback from beginning to end along the patient journey.

  • Employee Experience (EX) and Patient Experience (PX) Linkage

MaritzCX is the only firm that focuses on true EX-PX linkage and transparency of patient experience data across the organization, coupling it with employee awareness, training, management and recognition/reward programs. This linkage helps PX teams get to the root of organizational change (employees) to positively impact patient experiences.

 

Customer Experience Experts that Know Patient Experience Too

Experts in customer experience, MaritzCX is the only CX platform company to earn CMS certification. Our Patient Experience Platform is built, supported and implemented by MaritzCX, ensuring complete HIPAA compliance.

Click here to start improving your patient experience today.