This blog was originally posted on CX Cafe’ and has been modified.
CMS-certified to offer Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) surveys.
Identifying the need for an all-inclusive, customizable patient experience survey and reporting framework, we developed the InMoment Patient Experience Solution (formerly MaritzCX), the healthcare industry’s first CX-based patient experience platform.
The platform allows for HCAHPS, patient experience, employee experience, safety and quality, point-of-care/rounding, operational, financial, and clinical data can be uploaded into a single platform, in real time.
With an inclusive view unlike anything before, healthcare organizations can identify more significant and impactful improvements to enhance patient experiences, scores and reimbursement.
They can also view and analyze patient experience data from multiple sources and surveys to gain a more comprehensive view of what impacts the patient journey.
Hospitals and Patients Benefit from a Revolutionary Patient Experience Solution
- Limitless Customization Capability
From self-serve to full-serve with experts, healthcare teams can easily design survey questions down to the level of each individual patient, if desired. Customization extends to dashboard views, reports and distribution options directly within the platform.
- Seamless Integration with Existing Systems
Easily integrate current survey initiatives and systems into the platform and view data from HCAHPS, Safety, Quality, Employee Experience or any other data source in one place. Viewing data dynamically together aides in understanding connections and performance.
- Patient-centric Platform
Make the patient the priority and offer options via responsive mobile, text, email, online and mail capture feedback from beginning to end along the patient journey.
- Employee Experience (EX) and Patient Experience (PX) Linkage
[We are] the only firm that focuses on true EX-PX linkage and transparency of patient experience data across the organization, coupling it with employee awareness, training, management and recognition/reward programs. This linkage helps PX teams get to the root of organizational change (employees) to positively impact patient experiences.
Customer Experience Experts Know Patient Experience Too
Experts in customer experience, and was the first company to earn CMS certification. Our Patient Experience solution is built, supported and implemented, ensuring complete HIPAA compliance.