In 2020, CX programs continue to struggle to function at a state-of-the-art level. But the events of COVID-19 have made it more important to act now–and pivot to a customer-centric approach.
On Thursday, April 23, join guest speaker Faith Adams, senior analyst with Forrester, and Eric Smuda, CX strategy and enablement with InMoment, as they discuss the changes that companies are making, and how those decisions impact their relationship with their customers.
In this webinar, you’ll learn:
- What it means to have a state-of-the-art CX program
- What specific steps you must take to chart your path to a state-of-the-art program
- How to identify the right partner/vendor to help you on your journey
- How to avoid CX program stagnation
Register now so you don’t miss these two experts provide their insight on how you can move forward with your business and program.