Published in Customer Journey

Webinar: Managing the Customer Experience in Times of Crisis

Customers are still interacting with products and services even as COVID-19 continues to disrupt the economy, purchase habits, and everyday lives.

Don’t stop listening to your customers during this critical time!

Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical questions surrounding the impact of the pandemic on your CX program.

Get answers to these questions:

  • What kind of changes should you make to your CX program, if any?
  • How do you communicate with your customers during this critical time?
  • How do you adjust your analysis, reporting, and subsequent business actions to be able to react quickly and effectively to the changing needs of your customers?
  • How do you adjust your analysis, reporting, and subsequent business actions to be able to react quickly and effectively to the changing needs of your customers?

Click here and listen to the insights now.