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Video Brings Customer Insights to Life

Bringing Insight to Life: Enhancing CX with Video

In 1981, MTV changed the music industry forever by offering a new perspective with music videos.

In this day and age, video is continuing to revolutionize, only this time with CX programs; by offering a new perspective on how organizations see, hear, and respond to their customers.

Join Thom Martin, Senior Director of Solutions Consulting at MaritzCX, and Carl Wong, Co-Founder and Chief Executive Officer at LivingLens, for a closer look at how video is being used to help companies bring the customer story to life, uncover rich data, and ultimately make better strategic decisions.

In this webinar you’ll learn:

  • How incorporating video can drive action in your organization through engaging and socializing insights
  • The additional layers of context video responses can add to your CX program, going beyond just what people say
  • Best practice tips for augmenting your CX program with video

As technology expands into nearly every facet of everyday life, the organizations who are capturing, deciphering, and acting on video insight, will be best positioned for future success.

Click here to watch the webinar.