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Video: Thoughts on the NPS®

Are you managing, or just measuring your customers’ experiences? In this short video, Stephan Thun, CEO Europe of MaritzCX, discusses his thoughts on the NPS® net promoter score and the importance of managing the customer experience. You can watch it below.

Look out for more next week when we ask Stephan if customer experience is of equal importance in all markets.

NPS®, Net Promoter® &Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld