Customer experience is driven by a company’s ability to recognize opportunities and act on them at the proper time. The tools that provide the best outcomes are achieved by combining specific programs with appropriate actions. Bryan Rhodes and Brian O’Connor, two MaritzCX professionals, give their insights and a step-by-step process on how to incorporate a closed loop program to better interact with customers in an efficient and timely manner.
If you missed the live webinar, don’t fret, we’ve gotcha covered. In this recorded webinar, you’ll learn how to:
- Acknowledge the need for closed-loop processes and establish minimal requirements for effective case management
- Establish the business case for an Action Planning module and how to drive leadership buy-in and organizational change
- Establish realistic steps for your CX team to use in establishing an action planning program or refining your current processes
The webinar will provide an actionable process for developing a program centered around your customers. You will surely gain insight on the benefits of a closed-loop process with an action oriented CX plan.