MaritzCX and Forrester are partnering to make the Forrester Customer Experience Index (CX Index) pre-built survey templates across 17 industries accessible within the MaritzCX Platform.
This partnership and integration is made in the name of arming businesses with easy access to the CX Index and giving them as much insight as they can possibly get about their customers, the quality of their customers’ experiences, the ability to see that information and leverage methodologies and insights from both companies.
Both MaritzCX and Forrester are well-known thought leaders in the CX industry, and Forrester’s CX Index™ survey templates provide a credible framework to garner insightful results, which are trusted by companies around the globe,” said Justin Thompson, vice president of product strategy for MaritzCX.
“It is no longer a secret that companies will increasingly win or lose on the battleground of customer experience. To truly improve the customer experience, businesses need deep, actionable CX insights,” said Roxana Strohmenger, vice president, Customer Experience Index, Forrester.
We are excited to see the headway this partnership will certainly make in the world of CX as we shape and advance the industry on behalf of the customer. The press release about this partnership can be found here.