Happy CX Day 2018 from all of us here at MaritzCX!
On this day, we love to celebrate the tireless efforts of those who make great customer experiences happen. Our customers and employees deserve recognition for their outstanding CX efforts and expertise, because not all heroes wear capes!
In honor of CX Day, we’d like to highlight a few of our CX Superhero clients and recognize them for the best practices that have brought success to their customer experience programs. There’s much to learn from those with progressive growth and customer-centric cultures, and with all the great advice listed below, you may even pick up a super power or two!
Reliant’s Customer Experience Fanatics program has increased employee engagement and NPS scores year after year. They really know how to get their employees pumped for CX. Read more about there program here.
TELUS saves an average of $1 million on program budgets year over year, increasing feedback volume and customer retention by improving awareness and use of reporting by front line management. They recognize the importance of persistence in achieving success. Hear more from them in this webinar.
Ameren Illinois won a CX Elite Award this year for increasing customer satisfaction scores with their “empathy initiative.” They commit themselves to understanding their consumers, and focus on customer care.
Associated Bank improved customer feedback to real-time & increased their CX scores for every channel by the second year of their new program. Read more about their CX Excellence here.
The Powerful Impact of Great CX
For any company looking to boost their relationship with consumers, the first step is to provide an exceptional experience. Whether it means collecting feedback or letting your customer know that you care, either way the efforts put into a CX program will create waves.
CX Day is all about recognizing what we do right as businesses. It’s about appreciating the efforts put in everyday by our staffs, making personal and lasting connections with our customers on a daily basis. CX Day is the time to call out the best practices within our organizations, and emulate what we learn from eachother.
Being committed to providing great CX is a superpower not easily attained, but that can be achieved by all who dare commit to the cause. Whether you’re celebrating with us today, or just enjoying the benefits of great customer experiences, take time to recognize the CX Superheros around you.