A few weeks ago we had our CXForum in London. It was a great event with over 200 CX professionals and practitioners from across the UK and Europe in attendance. I was very fortunate to present with Oliver Kipp, MaritzCX’s Chief Customer Officer. Our presentation focused on the CX trends we have identified and what organizations need to do so they can more effectively plan their CX initiatives.
In today’s blog I will provide you with a summary of what we showcased and provide you with initial food for thought to develop your CX programme further
Over the course of the next few blogs we’ll be talking about some of those trends such as conversing, convergence, and “us” not “them” in more detail offering you best practice approaches