Published in Financial Services

Fremont Bank Talks CX

 

Fremont Bank Talks CX: Survey Success

At Fremont Bank, they’ve worked hard to establish a relationship with clients face-to-face, however they acknowledge that digital methods of communication have changed how customers prefer to communicate.

Watch Fremont Bank’s VP of Client Experience explain the challenges their CX program faced in capturing what their customers think and feel in their preferred methods of communication. By allowing the VoC (Voice of Customer) to lead the way, Fremont Bank continues to achieve concise, actionable insights that have shown increases to their NPS scores every quarter for the past 7 years.